We understand the concern that may arise when you come across an unfamiliar transaction in your account. Rest assured, we are here to assist you, and there's no need to worry.
If you are certain that you did not initiate the transaction:
- Immediately lock your card by logging in to your YouBiz account and lock your physical card through the Cards tab.
- Fill up the Dispute and Chargeback form attach it along with all required supporting documents, and submit it for investigation. Please submit the completed form within 45 days of the transaction date. Once you’ve completed the form, drop us an email at email@example.com to let us know that you've submitted and we’ll be sure to get back to you promptly.
- If you are disputing more than 3 transactions, please attach your transaction history on a separate sheet and highlight them for our review.
- You should also make a local police report if your card is lost, stolen or being used fraudulently, this may be required during our internal investigation process.
If you're having trouble submitting the form, you can also request a PDF copy to fill up through firstname.lastname@example.org and and we’ll be sure to get back to you promptly.