What should I do if my recipient has not received the funds?

1. Kindly check on the accuracy of your end beneficiary’s details.
2. If a transaction is marked as Completed on your YouBiz dashboard, it means that the funds have been released successfully from your YouBiz account. The delay may be from the recipient’s bank.
3. Kindly reach out to our Customer Experience Team to further check on your transfer if it has passed the stipulated SLA.