1) Review your YouBiz accounts — Go to your transaction history and double-check if your transfer hasn't appeared on your account.
2) Check the details on the transfer confirmation provided by your sender — Match your Account Details (Eg: Account number starting with ‘885’, Beneficiary name, Bank code, etc.) If the details don't match, please contact your sender’s bank for further assistance.
3) Ask the sender’s bank to locate the transfer — If the transfer details are correct, contact your sender’s bank to attempt to ‘trace’ (a banking term for ‘locate’) the transfer, which can determine where the funds are currently located.
4) Contact our Customer Support Team to help locate the transfer — If your sender’s bank is unable to locate the funds, or confirms that the transfer has been completed on their end, kindly prepare a Transfer Confirmation (containing: date of transfer, amount, your name and account details, sender's name and account details, and an “MT103” file from the sender’s bank) and share with us the details for our further investigation.