Review your YouBiz accounts
Go to your transaction history and double-check if your transfer has appeared on your account.
Check the details on the transfer confirmation provided by your sender
Match your Account Details (Eg: Account number starting with ‘885’, Beneficiary name, Bank code, etc.) If the details don't match, please contact your sender’s bank for further assistance.
Ask the sender’s bank to locate the transfer
If the transfer details are correct, contact your sender’s bank to attempt to ‘trace’ (a banking term for ‘locate’) the transfer, which can determine where the funds are currently located.
Contact our Customer Support Team to help locate the transfer
If your sender’s bank is unable to locate the funds, or confirms that the transfer has been completed on their end, kindly prepare a Transfer Confirmation (containing: date of transfer, amount, your name and account details, sender's name and account details, and an “MT103” file from the sender’s bank) and share with us the details for our further investigation.
Important Note: Keep in mind that the transfer timeframes start counting once the transfer has actually been sent by the bank. This may differ from the time when the transfer was instructed. Most of the banks don’t process transfers during weekends and bank holidays. In addition, banks and payment service providers are required to run checks on your payments to comply with regulations, which may cause further delays.
Learn More:
What should I do if my recipient has not received the funds?